Privacy Policy

When you register or use the Novus Service app, we collect the following personal information that you voluntarily provide:

This information is used solely to create and manage your account and to provide you with a personalized in-app experience. We collect only what is necessary to deliver our services.

Our app allows you to upload or capture a profile picture to personalise your account. For this feature, the app may request access to:

• Camera — to capture a new photo directly within the app.
• Gallery / Photos — to select an existing photo from your device library.

Permission is requested only when you choose to set or update a profile picture. You may revoke camera or gallery permissions at any time through your device's system settings.

We use the information we collect for the following purposes:

• To create, authenticate, and manage your user account.
• To personalise your in-app experience and display your profile information.
• To communicate important account-related updates or service notifications.
• To send transactional emails related to your account activity.
• To diagnose technical issues and improve the functionality and performance of the app.
• To comply with applicable legal obligations.

We may use your registered email address to send:

• Account verification and password reset messages.
• Notifications about changes to your account or the application.
• Service-related communications essential to your use of the app.

We do not sell, trade, rent, or transfer your personal information to third parties for commercial purposes.

Your information may only be disclosed in the following limited circumstances:

• When required by applicable law, regulation, or valid legal process.
• To protect the rights, property, or safety of Novus Service, our users, or the public.
• With trusted service providers who assist in operating the application, strictly under confidentiality obligations.

We do not use any third-party social login providers (e.g. Google Sign-In, Facebook Login). All authentication is handled directly by Novus Service.

We implement commercially reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.

In the event of a data breach that affects your rights or freedoms, we will notify affected users in accordance with applicable law.

You retain control over your personal information. Within the Novus Service app, you have the right to:

• View and update your profile information at any time.
• Change or remove your profile photo.
• Request deletion of your account and associated personal data.
• Withdraw permissions (Camera/Gallery) via your device's system settings.

To exercise any of these rights, please contact us at the email address listed in Section 10.

The Novus Service app is not directed at or intended for children under the age of 13 (or the applicable minimum age in your jurisdiction).

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us immediately so we can take appropriate action to remove such data.

We reserve the right to update or modify this Privacy Policy at any time. When we do, we will revise the "Effective Date" at the top of this page and, where appropriate, notify you via email or an in-app notice.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the app after any changes constitutes your acceptance of the updated policy.